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Contact: Linda J. Johnson
WCA Hospital Public Relations & Marketing Department
(716) 664-8614

WCA Hospital Receives IPRO Quality Award of Excellence

WCA Hospital
From left, receiving the prestigious honor for being selected as one of this year’s recipients of the 2013 IPRO Quality Award, Sandra Moller, R.N., DaVita; Betsy T. Wright, FACHE, WCA Hospital President/CEO; Mary Ann Wilcox, R.N., bc man, WCA Hospital Nurse Manager. Back row: Lyndon Gritters, interventional radiologist on staff at WCA Hospital; Matthew Chang, M.D., board-certified surgeon on staff at WCA Hospital; Marlene Garone, M.D., WCA Hospital Vice President Medical Affairs. Absent from photograph, Dominick Cannone, M.D., board-certified nephrologist and Medical Director for the dialysis program located at WCA Hospital.

Jamestown, New York (Friday, November 1, 2013)—WCA Hospital was one of only two dialysis programs in New York Sate to be named a recipient of the 2013 IPRO Quality Award in recognition of their vascular access quality improvement initiative.  The award, given annually by IPRO, recognizes outstanding performance by healthcare providers throughout New York State who demonstrate a commitment to improving the quality of care provided to New York’s Medicare beneficiaries.  Recognition was given to WCA Hospital for their exemplary performance in attaining an AV fistula rate of 70.9%—the highest AV fistula rate of any dialysis facility in upstate New York.

IPRO is the Medicare Quality Improvement Organization (QIO) for New York Sate, and manages the state’s End-Stage Renal Disease Network for the Centers for Medicare & Medicaid Services (CMS).  The awards were given during IPRO’s 29th Annual Meeting, on June 4th at the LaGuardia Marriott Hotel.

“This award shows a major commitment to quality improvement,” said Clare B. Bradley MD, MPH, Senior Vice President and Chief Medical Office, IPRO.  “We applaud WCA Hospital for their achievements and thank them for their commitment to improving the health of New Yorkers.”

“Our IPRO Award validates our pledge and responsibility to the highest quality of care for our patients,” Betsy T. Wright, FACHE, WCA Hospital President/CEO, added.  “Continuous quality improvement is firmly grounded in the overall mission of our hospital and we are very proud of the hard work and dedication of our physicians, hospital and dialysis staff, and community-at-large whose tremendous efforts improve the overall health and well being of those we are so privileged to serve.”

WCA Hospital received the IPRO Quality Award for implementation of process changes that improve patient safety, reduce infection rates, and provide quality care to their patients.  Recognition was given to WCA for their exemplary performance in attaining an AV fistula rate of 70.9%—the highest AV fistula rate of any dialysis facility in upstate New York, and in recognition of members of the staff for sharing best practices with the end-stage renal dialysis community.

A fistula, used for hemodialysis, is a direct connection of an artery to a vein.  This is the preferred type of access because once the fistula properly matures and gets bigger and stronger it provides an access with good blood flow that can last for decades.  The National Kidney Foundation, Centers for Medicare and Medicaid Services, DaVita Patient Citizens and other organizations and experts agree that fistulas are the best type of vascular access.  Low rates of complications, clotting and infection all contribute to the fistula’s reputation as the “gold standard” of vascular access.

Accepting the Award for WCA Hospital was Glenda Campbell, R.N., FA, DaVita.  “By encouraging all patients to have fistulas, not only are we assuring that our patients receive the best care, but we are being good stewards to the financial resources available,” said Glenda.  “It is only through a true interdisciplinary approach to caring for persons affected by kidney disease that this IPRO award is possible.  Our number one goal is to provide our patients the best possible quality of life.  Individuals affected by end-stage renal disease, who are treated with a fistula, experience a lower rate of infection, lower hospitalization rate and enhanced treatment outcomes.  I would like to extend my thanks to the entire medical community from our teammates in the dialysis unit, WCA surgery team, radiology and scheduling departments and medical office personnel, to the transportation services in our community for their assistance in helping individuals with end-stage renal disease live a better life.  It truly does take a village to provide the best care to its members.”

About IPRO
IPRO is a national organization providing a full spectrum of healthcare assessment and improvement services that foster more efficient use of resources and enhance healthcare quality to achieve better patient outcomes.

Founded in 1984, IPRO is highly regarded for the independence of its approach, the depth of its knowledge and experience, and the integrity of its programs.  IPRO holds contracts with federal, state, and local government agencies, as well as private-sector clients, in more than 33 states and the District of Columbia.  A national not-for-profit organization, IPRO is headquartered in Lake Success, New York.

About WCA Hospital
The mission of WCA Hospital is to improve the health and well being of the people of Chautauqua County and the surrounding area.  WCA Hospital, a 317-licensed bed hospital, is located in Jamestown, New York, chartered in 1885, is Southwestern New York’s largest not-for-profit healthcare provider, offering an extensive range of inpatient and outpatient acute and rehabilitation services.  WCA Hospital has been recognized at the state and national level for high quality care outcomes and ranked top performer among hospitals across the United States.  The hospital is accredited by The Joint Commission, The American Association of Blood Banks, American Academy of Sleep Medicine, Intersocietal Commission for the Accreditation of Echocardiography Laboratories, the American College of Radiology and is approved by the American College of Surgeons Commission on Cancer.  For more information, visit WCA’s website at, or call (716) 487-0141.

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